Benchmarking E-Government in Europe and the U.S. by Irma Graafland-Essers PDF

By Irma Graafland-Essers

ISBN-10: 083303457X

ISBN-13: 9780833034571

This research addresses the demand-side of e-government - not just utilization - but in addition perceptions and limitations to utlization that experience now not been taken care of formerly. signs to degree reputation and adoption of e-government have been used to shape surveys which have been then piloted between member states.

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Extra info for Benchmarking E-Government in Europe and the U.S.

Example text

A. People who said not to use Internet for interacting with government were asked if they should prefer to use these online services for this purpose 2. All people were asked about their agreement or disagreement with several statements about advantages and barriers about online services of public administration a) Usage of and potential for online government services by businesses The first indicator studied the use of government services online. Figure 19 shows that usage of these online services is still in the start-up phase.

Likewise, when providing information to government, all will want to feel secure in the knowledge that the information provided is recorded accurately and that privacy is guarded. To that end, it is important to systematically analyse and monitor government links by the appropriate privacy and data protection agencies and to provide all with information regarding the level of security achieved. It is clear that the current study does not cover every single aspect of the demand-side of egovernment and future research is essential to get a more complete picture of the perceptions and attitudes of the users of e-government services.

24 efforts form the Cabinet Office, Modernising Government, UK 36 Benchmarking e-Government Figure 16: Government services online. Source: Eurobarometer, June 2002 Another interesting comparison is to look at the availability in terms of the level of sophistication of online services per country from the CGE&Y study (Figure 17) and the SIBIS attitude indicator. Caution need to be taken in this comparison as the results of the CGE&Y study only provides us with the total results for all services, while SIBIS used a subsection of the services for citizens and the SIBIS GPS survey only refers to government services for citizens and not for businesses.

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Benchmarking E-Government in Europe and the U.S. by Irma Graafland-Essers


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