New PDF release: Balanced Scorecard Step-by-Step for Government and Nonprofit

By Paul R. Niven

ISBN-10: 0471423289

ISBN-13: 9780471423287

ISBN-10: 0471475440

ISBN-13: 9780471475446

The Balanced Scorecard is the top method for imposing functionality administration structures and enhancing potency. Focusing without delay at the public and not-for-profit sectors, this ebook is helping those organisations triumph over the original demanding situations they face while imposing a Balanced Scorecard. publications govt and nonprofit corporations throughout the implementation of a functionality administration process utilizing the Balanced Scorecard. Authors convey a wealth of implementation wisdom and event to this publication, resulting in hands-on, sensible tips and the right way to that be certain luck. Identifies and tackles head-on the intense hindrances certain to the area of presidency and nonprofits in imposing the balanced scorecard method. contains motion plans to stroll the reader via particular implementation demanding situations.

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Additional info for Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Example text

5 What Is a Balanced Scorecard? 17 Many organizations script inspiring visions and compelling strategies, but then are often unable to use those beautifully crafted words to align employee actions with the firm’s strategic direction. ” 16 The Balanced Scorecard allows an organization to translate its vision and strategies by providing a new framework, one that tells the story of the organization’s strategy through the objectives and measures chosen. Rather than focusing on financial control devices that provide little in the way of guidance for long-term employee decision-making, the Scorecard uses measurement as a new language to describe the key elements in the achievement of the strategy.

The measures in the Learning and Growth perspective of the Balanced Scorecard are really the enablers of the other three perspectives. In essence, they are the foundation upon which the Balanced Scorecard is built. , culture) and the level necessary to achieve the results you desire. The measures you design in this perspective will help you close that gap and ensure sustainable performance for the future. Like the other perspectives of the Scorecard, we would expect a mix of core outcome (lag) measures and performance drivers (lead measures) to represent the Learning and Growth perspective.

Three areas are particularly relevant to capture in this perspective. First, employee skills and competencies: Do you have the right mix of skills to meet your challenges (and opportunities) on an ongoing basis? Second, 36 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors the flow of information, or what is sometimes termed “information capital”: Do employees have the tools and information they require to make effective decisions that impact customer outcomes? Finally, the organizational climate should be addressed.

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Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven

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